Chase Auto Financing Mazda Capital End of lease, extra check $280. sent in error, company claims car must be sold before my account can be reviewed. Phoenix Arizona
I ended my lease on 8/11/17 when I purchased a preowned Mercede's SLK. The Mercede's dealer did not want to purchase the car. It was in excelent condition with mialage way below contract. The said they would return it to the Mazda dealer just up the road. Inadvertantly one extra payment was sent by my bank to Mazda Capital in error.
9/8/17: I spoke to the End of Lease Department about the payment that was sent in error for $280, to find out when I could expect a refund check. I was told that the $1400 was received and that they would review my account and if there was a credit they would send a check.
9/22/17: I spoke with Aneeshah agent #R389322, who said that the account will be reconciled after the car is sold according to the contract I signed. After reviewing the contract I saw that indeed there was a clause which explanes the Realized Value. It states that Mazda and Leasee must come to an agreement. When the Mercedes dealer called Chase Capital they agreed that I could end my lease if I paid off the $1,400 owed which I did. This satisfied the contract.
The contract further states; If we can't agree after 10 days from the termination of the lease, they auction the vehicle or obtain at least three wholsale bids from bidders ready, will and able to buy it for the amounts they bid. In either case it's been more than 43 days and I have yet to hear from Mazda Capital about my account.
So now they are holding my money hostage until the car is sold. I can't even find out where the car is. I called the dealer where the car was turned in, they said that the bank picked up the car, but don't know where they took it. I searched the internet with the Vin number and could not locate the car. I have contacted my Lawyer, and if I don't get any satisfaction soon I will persue this legaley.
Carol Donahue
2 Updates & Rebuttals
Case Rectified
#3Author of original report
Sat, September 30, 2017
After sending an e-mail to the director of public relations, Jeremy Barnes jbarnes5@mazdausa.com and copied it to my Attorney, I received a response by e-mail two days later that the matter would be looked into no later than the next day. I received a call from Mazda the next day and explained the situation. She said that the car was in the process of being sold and she would review my account. Two days later I received a check for $280 by Fed Ex special delivery. It just goes to show you that you need to go to the top and have a lawyer to get any results with Mazda. I hope this helps anyone else who has had a problem.
Robert
Irvine,California,
USA
Details
#3Consumer Comment
Mon, September 25, 2017
Seems like you may have more issues with your Mercedes Dealer.
When the Mercedes dealer called Chase Capital they agreed that I could end my lease if I paid off the $1,400 owed which I did. This satisfied the contract.
- And of course you have this in writing...right?
If we can't agree after 10 days from the termination of the lease, they auction the vehicle or obtain at least three wholsale bids from bidders ready, will and able to buy it for the amounts they bid.
- You better hope this didn't happen. Auction or Wholesale bids will be no where near "retail" and the only thing that will happen here is that you will still owe money.
I called the dealer where the car was turned in, they said that the bank picked up the car, but don't know where they took it.
- Didn't the dealer tell you that they were going to take it to the Mazda dealer down the street?
I have contacted my Lawyer, and if I don't get any satisfaction soon I will persue this legaley.
- And what has your lawyer told you?