Complaint Review: chase bank

i have a room that recieved storm damage, recieved authorization and funds from insurance company to complete repairs. The check was made to me and Chase bank, chase has been holding the money and nt releasing funds, even when the city and insurance company has approved work performed. this has caused delays in completion of work and contractor is claiming lose because I have not had the fund so he can make appropriate draws. i have sent chase the forms required three different times and forms keep getting rejected for silly reasons. I also call chase for explanation and three times I have had representatives staing the forms are fine, and others state the forms are incomplete. I noticed the original for W9 that was rejected, i called to find out why, they stated the SS number or Employee ID Number should be listed not both as we had both listed, then they send me a new W9 to fill out, I called and my contractor called them from a Chase bank gARFIELD AND 19 MILE IN cLINTON TWP WITNESSED BY CHASE BANKER, to make sure we understand information is vorrect and the I recieve no letter that funds are released as they stated it would be released. I called after a week because i recieved no funds and they said the form is filled out incorrectly. this happened even after last week when chase building inspector stated the contruction project is 1--% complete, in addition the city building inspector has approved all work except for a minor violation. this has caused funds to be delayed and contractor refuses to perform any further work untill he gets an additional draw 

Dominic J 

Clinton twp MI 48038