Complaint Review: Chase Bank

For the past 10 years I have had a business account with Chase Bank. On October 21st, 2015 I reported my ATM card lost.  After 2 weeks I went into my branch to try to get a replacement card. I was told I could not do so because they had no record of me being a business(despite 10 years of deposits and withdrawals with business name, Chase issued checks with my business name ) . So I drove 2 hours away to get a copy of DBA brought it to the branch and was told this was being researched and I could not have an ATM until the research was done.  On November 30th I spoke with Valerie from the Executive Office for nearly 2 hrs and she assured me she would call me by the end of the day Now on Dec 8th she still has not called back and I was told Mauel from the Executive Office would call today.  Not hopeful.  I work a fully imd job and have no access to my own money !  Chase is incredibly incompetent and devious. I am concerned that they lost a DBA Certificate and I could be subject to identity theft.  How could they lose a company's DBA certificate?  Where did it go? Who has it now??

I have spent over 18 hours on the phone, in the branch and in the county clerk's office getting replacement paperwork and trying to ersolve this problem.  The solution I was given today was that they would write me a bank chck and I could either open a new account at CHase or go elsewhere.  This is idiotic and more than inconvenient.  I am sitting here watingt for a return call on yet another day off from my primary job.  Chase has done nothing to resolve this over the apst 2 months!!