Complaint Review: CHASE CIRCUIT CITY

HAD THIS ACCOUNT SINCE 2006, I BOUGHT A TV, DVD SET AND LAPTOP. I BEEN MAKING PAYMENTS ON TIME ALL THE TIME, NEVER LATE. I HAVE A PROMOTIONAL APR OF 0% TIL 5/16/2009, I MADE MY LAST PAYMENT ONLINE ON 5/13/2009 OF 400.00 TO COVER THE PROMOTIONAL APR OF 0% SO I DO NOT GET THE 183.96 OF ACCUM DEFERRED FINANCE CHARGE. I TRIED TO DO A BALANCE TRANSFER WITH BANK OF AMERICA ON 05/03/2009 BUT THEY TELL ME THAT CHASE DO NOT ACCEPT ONLINE BALANCE TRANSFER.BANK OF AMERICA SEND THEM A CHECK ON 05/06/2009, I SPOKE WITH A REP AND HE TOLD ME THAT HE WILL BE CANCELLING THAT CHECK AND DIRECT DEPOSIT THE 400.00 IN MY WELLS FARGO ACCOUNT SO I CAN MAKE THE PAYMENT ONLINE. I DID MY PAYMENT ONLINE LIKE ALWAYS!!! AND MISTERIOUSLY THE PAYMENT NEVER WAS MADE!!! I HAVE A CONFIRMATION NUM#706705238 AND THEY CANNOT FIND IT. I BEEN CALLING TO SETTLE THIS WITH CHASE/CIRCUIT CITY,AND NO LUCK!!! Y BEEN SPOKEN WITH SUPERVISORS ON THE DAY SHIFT, THEN I CALLED AT NIGHT AND THEY TOLD ME NO CALL IN THE MORNING THEY HAVE YOUR CASE!!! THEY POST ON MY ACCOUNT 2 NSF FUNDS FEE OF 35.00 EACH PLUS .99 CENTS FEE THAT I DO NOT UNDERSTAND. PLUS THE 183.96 BECAUSE MY PAYMENT WASNT ON TIME. I EXPLAIN TO THEM THE SITUATION BUT NOTHING. I SPOKE TONIGHT TO A MANAGER MANDY RIVAS AND NOTHING WAS DONE EITHER. I HAVE THE NAMES OF 9 DIFFERENT PERSONS FROM CHASE AND NOTHING. I TOOK MY FILE THIS MORNING TO A LOCAL CHASE BANK IN EL PASO, TX. TO EXPLAIN THE SITUATION AND THE CUST SERVICE REP TOLD ME THIS IS A DIFFERENT BRANCH YOU NEED TO CALL THE 1800 NUMBER, Y EXPLAINED THE SITUATION AND NOTHING. I THINK I TRIED EVERYTHING AND NOTHING. I NEED YOUR HELP. THESE PEOPLE FROM CHASE OUR TERRIBLE. I LOOK ONLINE AND THEY HAVE MILLIONS OF COMPLAINS. ANOTHER THING TO THEY CLOSED MY ACCOUNT ON 5/14/2009 WHEN I NEVER AUTHORIZED THEM TO DO SO?? FROM BILLING, CUSTOMER SERVICE ( VERY RUDE AND UNPROFESSIONAL), ETC.

Biby
EL PASO, Texas
U.S.A.