Complaint Review: Chase Club Card

The information provided when applying for the Chase Club card states they will cover loses from trip cancellation or interruptions.   Their literature clearly states we would be covered for such loses if you used the Club Card to make the purchase that was cancelled.

In May of 2017 we had to return to the US from London, cancelling about 10 days of our trip because of a severe back issue that arose.  We had letters from the Doctor we saw in London recommending an immediate return to our home for treatment. 

Because of the short notice, British Air charged us close to $4900 more to change our flights to arrive back to our home earlier than was booked.  We filed a claim with Chase Club card people in June of 2017.  After almost 9 months, untold number of calls to the claim department, and numerous promises from them to get back to us. they finally told us (jan 2018) they would cover only $500 of our almost $4900 claim.  That $500 was the figure they determined was the "change fee" charged to us by British Air in order to change our flights. The nearly $4900 we were charged by British Air to change the flight was ignored by Chase Club card people.  Their literature states clearly that they will cover the costs of a trip cancellation or interruption but they did not honor their agreement.

I'm afraid the promise to cover loses as we had was only a come-on to encourage you to use their credit card.