Chase Credit Card ripoff San DiegoPhoenix Arizona
Chase Credit Cards pulls a nice little scam, using their 0% APR as a hook to lure you into their trap. I bought into it, and transfered a balance to them under the guise that I would receive 0% APR for one year.
However, after transferring my balance, I did not receive my first statement until after the due date. When I called customer service (which incidentally has a call center in India, staffed by people who do not have the ability to communicate effectively in the English language) I was bounced around until they determined that their information about by address was incorrect. I then proceeded to forward payment by electronic check, but they went ahead and tacked on a hefty finance charge to my account anyway.
After numerous calls to complain about the situation, they eventually credited me a certain amount back, but my statements continue to reflect a finance charge. Calling their customer service number has been a constant problem, as speaking to a live person is a matter of being patient enough to wait on hold for 20 minutes or more, and when I am able to reach a representative, the thick Indian accent and inability to give me answers prevents the situation from being resolved.
In my opinion, this is just a big scam for the company to make an excuse to charge me their finance rates due to a mistake on their part. I have suspision that my original statement was not sent to me on purpose, so that Chase could justify charging me for their finance rates even though they offered a 0% APR to me. I don't even want to think what the original late payment, which was not my fault in the first place, did to my credit score rating.
My advice to you is to avoid Chase Credit Card services at all costs, unless you enjoy being swindled and put on hold only to try to communicate your problems with someone from India whom you can't understand.
Mark
Carlsbad, California
U.S.A.
5 Updates & Rebuttals
Stew
Oak Forest,Illinois,
U.S.A.
you seem to have access to a computer?
#6Consumer Suggestion
Wed, December 14, 2005
I know of many of these scams,, most will get the card and tranfer a large sum to that card, then they charge 5 bucks in gas and start paying interest on the whole amount, you have to watch that.
1st. when you get the balance tranfer make sure it was applied to the right card.
2nd. when you get the card, sign up for online bill payments (not automated) and you decide how much and when they take the money from your bank account and save the price of a stamp. also this will alow you to see all account activity and see your statements as soon as they are issued. and you hold your money until its really due, adding interest to yur checking account.
3rd. put the credit card away preferably a safe so noone including yourself will use it.
4th. I have a password protected computer which i do my transactions on, nobody can use it unless they can get my fingerprint on the device attached to it, also i put all bills including auto, credit cards and utilities in one folder for easy access, and once a week you should check these accounts for payments due and other activity. this just makes life much more simple and keeps your credit looking good.
hope this helps someone out there as this is a growing problem with finacial institutions of not sending bills out right away (partly because they are doing them in some forein country and not the usa. thanks for the info....sk
Buddy
Eureka,California,
U.S.A.
Alan, Did You Watch "Boston Legal" Tonight?
#6Consumer Comment
Wed, December 14, 2005
Because your speech sounds exactly like the one that mythical attorney Alan Shore delivered to a "big bad credit card company" lawyer. Use of a credit card is voluntary. There is no law that you have to have or use a credit card. Sure, sometimes it's a little inconvenient having to do it the "old fashioned" way and pay cash, but let's not blame credit card companies because people use them. That said, I have seen first hand how credit card companies will get you six ways to Sunday with their games and extra fees. I have only one, American Express, now and I must pay that off each month, so it keeps me disciplined not to overuse it. I keep track on line, and when my spending gets to how much I know I can pay them when my bill comes in, I quit using it. Only between 10% and 15% of BK filers are affected by the new BK laws -- the rest can get out of their obligations to credit card companies (raising the rates for everyone else).
Alan
Cave Creek,Arizona,
U.S.A.
The problem is bigger
#6Consumer Suggestion
Wed, December 14, 2005
Mark,
You are a victim of something much bigger then the problem you describe.
The banks/Credit Cards have been getting much friendlier with our elected officials, and are getting away with everything. The new bankruptcy laws are a dream come true for the banks, at the expense of longtime consumer protections. But the Banks respond by getting more aggressive with their rates/fees & evolving contracts. Customer No Service will tell you "We do not reverse fees".
You must write to your congressman, and tell them this!
http://www.senate.gov/general/contact_information/senators_cfm.cfm
http://www.house.gov/writerep/
Please send them a letter, include your address, use your own words (form letters are ignored??).
Alan
Alan
Cave Creek,Arizona,
U.S.A.
The problem is bigger
#6Consumer Suggestion
Wed, December 14, 2005
Mark,
You are a victim of something much bigger then the problem you describe.
The banks/Credit Cards have been getting much friendlier with our elected officials, and are getting away with everything. The new bankruptcy laws are a dream come true for the banks, at the expense of longtime consumer protections. But the Banks respond by getting more aggressive with their rates/fees & evolving contracts.
You must write to your congressman, and tell them this!
http://www.senate.gov/general/contact_information/senators_cfm.cfm
http://www.house.gov/writerep/
Please send them a letter, include your address, use your own words (form letters are ignored??).
Steve
Tempe,Arizona,
U.S.A.
Chase and Mark
#6Consumer Comment
Sun, December 04, 2005
Sorry to hear about your situation...but as unfair as it may seem..Chase does not have to send you a statement...as do most Credit Card Companies. It is not mandated. Read the cardholders agreement. I know it sucks..but is true. The other crappy thing are these so called minimum payments. Most companies ask for so little that people do not do the math and realise that they are adding more debt by paying that tiny payment. It is almost like buying a few days of life until the eventual end by death of cancer. Hopefully the new legislation will allow for the payment to equal a difference in the balance..so people do not foolishly charge up debt they eventually cannot pay. Glad to hear that you resolved your situation though Mark