Complaint Review: CHASE HOME FINANACE

I live in a townhome and have been making my payments regularly. They somehow took all of my escrow ($1930.00) out of my account and opened up a homeowners insurance policy back in Jan. 09.I already had a policy with my HOA and sent them the certificate of proof. They explained that the escrow dept. misplaced the documentand was informed they found it and will reinstate my escrow $1930.00 Chase then tagged another $200.00 onto my payment for seven months and harrassed the hell out of me
by phone. The past seven months of hell, I had to deal with eight to ten calls a day from collections claiming I only made a partial payment. I had to explain the same story numerous times until my body and mind shut down. I' lost work and am really pissed Chase has the power to do this to someone who didn't do anything in the first place. They reported me to the credit bureau and totally wrecked my credit. Customer service and Collections never got on the same page and at with their mistake I am paying physically mentally and finacially.
as of August they straightened out the statement but left me in really bad shape.
Any info about reporting these monsters would be greatly appreciated. Thanks for listening. Mike mj.(((REDACTED)))