Complaint Review: Chase Home Finance LLC

I have the very same problem. They told me to sign it and send it to them. then it takes 72 hours for it to be signed off on . And I also sent them through money gram back in February of this year

 $1676.67 for apyment and they emeditly started forclosure and now I am also in the modification program as well and I have one more payment left for that .

Chase does deal with people dishonestly.  Put your complaint were it will do some good at the Office of Comptroller of Currency here's the website:www.helpwithmybank.gov/complaints/index.html">http://www.helpwithmybank.gov/complaints/index.html They can do something the more complaints the more likely they will take action.

 There are complaints as old as 2008 posted about the double dealing in loss draft department and how they treat their customers. We have a perfect payment history on a 6 month "temporary" loan modification that is now 12 months old.  Then we had hail damage and they said "technically we can call you a delinquent account because you are in a loan modification" and we can keep your repair check if we want to keep it.  We produced our paperwork proving our loan performance.  It is insurance fraud to keep designated claim funds for anything.  It is also bordering on extortion to make threats about keeping the funds without the cosigners written agreement and trying to force them to do that by withholding funds for repair.  I can assure you that they are holding your funds in escrow accounts and drawing interest on that which they will not disclose or return to you.  They want to make it hard enough that you will give up. Fight back.  Now we are doing contracts, vendor waivers and W-9 on everyone that will do repairs.  Still no check release.  So we called our attorney. This bank had people in a catastrophe zone appear at the branch and endorse their checks with the statement that they would return it in 5-7 business days.  I stood in a line of 20 people at the branch 2 weeks later while their employees explained they were tracking the checks and "didn't know" where they went.  That of course was a lie.  We got phone calls the next day with the loss draft department number.  Keep complaining make sure your local media knows.  Chase is counting on you being too embarrassed about your modification and how you are treated to speak up.  Chase doesn't want the way they treat their customers in the public eye.  They have purposely had employees lie to people and tell them they must be 3 months late to qualify for loan modifications, advised others to file bankruptcy and then claim that they couldn't qualify for the modification or just ignore the payment history and try to take the home anyway based on the 3 late payments.  Nobody twists the arms of these employees to knowingly lie and mislead the people who call in for assistance or appear at their locations.  They do it for money.

"Just because you pay your mort current does not mean your more trustworthy than someone who got behind because of the economy."

   Actually, in the financial world, it means exactly that.

It sounds like this guy intends to do the right thing, but he should be able to understand that with a big lender like Chase lots of the modifications have been made to people who have no intention of doing the right thing - the borrower is probably already upside down on the house.  If they can get an extra $5k or $10k from the insurance company before they walk away, and not repair the problem, lots of people would do it.  I'm sure the OP, even though he may not do this, can understand that many people would.  Can you really blame the bank for trying to protect itself?  Sure it is just a big faceless company, but the employees need their jobs, the share holders need a return on their investment if they are going to avoid living on cat food in their retirtement years, and the taxpayers are probably not wanting to bail out the bank if it fails...  Whats the big deal - the procedure is to make sure he  makes the repairs that he says he is going to make anyway - jump through their hoops and get your house fixed.... sure the red tape stinks but it is what it is.  And BTW there is nothing illegal about what Chase is doing - use your time to get your house fixed and move on!