Complaint Review: Chase

This is a report regarding Chase and their loan modification for which they promised to give me if I made their trial loan payments for 3 months.  I made those payments for 18 months.

I have faxed over documents every month for 2.5 years now. Total number of pages is over 700. 

 I am widowed and stay at home.  Have 2 rentals on the property and I have my husbands retirement. I have lived at this home for 32 years.

June of 2011 Chase sent my payments back to me!  Told me that when I was in the loan modification process I did not make my payment. I paniced and sent another payment to them in November and they sent that one back as well. I have hired three different attorneys which has done me no good but cost a fortune.

Every month they want paperwork pages of it.  I have proof I have complied with all their requessts in a very timely matter. Ms. Kristina Perez at their Home Fullfillment Center in Chula Vista is the person that I am suppose to contact.  My attorney now has tried and he has been given the same run around.

I am sure they plan to foreclose but that will leave me and everyone here homeless. 

I just want to make my monthly payments and get on with life. This is so very unfair!

Graceex

Lakeside, CA