Complaint Review: Chase - JP Morgan Chase JP Morgan Chase Bankcard Services

For many years what was once chemical bank and Washington Mutual now Chase JP Morgan bank has been taking advantage of consumers and for a long time due to NDA I could not say a thing. Today they broke the NDA and hope that many who have issues can use this information that I will also be using in small claims in February 2010. I'm sure many WAMU customers past several months have been hit with insufficient funds charges and a lot of them despite having a positive balance. This is because their software is set to pick up through the network just about every check the moment its scanned through their system, plus instead of debits which are charges where you use a pin going through instantly, their software now puts a delay on it that can be up to 3 days, maybe more just like signing for the charge. When the check is presented, the software will then release the debits large first, then smaller and direct deposits are not always available despite the system showing such. This is where Chase gets you. They process the large transaction first then all the little $3 or $5 ones they put through stating you over drafted and this is how Chase can rack you up with 10+ insufficient funds charges that go way over $350. They will deny this, but I worked for a service who handled their systems in NY, and this is what is now being done in California. Now to wrap up what was done to myself. 

Back in November, Chase updated their systems making one of my checking accounts not accessible, so some of my automatic payments defaulted to my main account. Chase admitted this much. Chase also stated in writing when they took over Washington Mutual that nothing would change, from what I mentioned above it did. They put through a check from my landlord and refused to release funds they held at their error stating they had no way to do this. The system put the check through then released 8 transactions that were long done and tacked on $33.00 each. They said as a courtesy they would remove 2, and even the executive office said thats their procedure. So I filed a 4th small claims case against them like I had done in NY which I had won all 3 past ones to similar reasons. I then contacted my county job and retail job and stopped direct deposit. Chase has long been notified by the dispute but feels their policy's override both state and federal banking laws. Thought taking this action would be fine, but instead turned into a huge nightmare that could have gotten myself arrested despite the fact I didnt commit the crime. A client who uses the same bank who has me as power of attorney called me asking me why I had taking funds from their account. I was clueless and went over, logged on and checked. To my surprise, Chase took funds from my clients account to offset my fees I refused to pay until we went to court and a decision made. After arguing with the executive office, loss prevention and management of the branch, they stated they can do this. End result, I paid my client back immediately what was taken and now await court against Chase.