Complaint Review: CHASE MORGAN BANK

On approximately Jan. 22 a loan was requested from J.B, Morgan bank, the branch office was contacted for approval of the loan requested. After about a week of trying to find out if the loan had been approved, the loan officer requested the bankruptcy file in order to process our loan. After waiting for an answer, the loan officer explained that the loan had been denied.

Since our loan had been denied, we requested our bankruptcy file be returned to us. The loan officer explained that he had misplaced the file and needed extra time to locate the folder.

This cycle went on for about two months, it was not until March when the truth finally appeared. The bankruptcy file was never put away, it was delivered to the bank branch manager's desk for review and left on top of the desk. The branch manager is assuming the file was shredded.

With identity thief at it's highest, we were asking for a memo or letter stating that they had misplaced our documents. All the family members social security numbers, bank accounts numbers, date of births, and other vital information was inside that folder. If proof was needed in the future that our information had been lost we could have a document. The letter was denied.

With all the lies and mistrust we are now left wondering if the file was indeed shredded as stated or in the hands of a stranger waiting to take advantage of our personal information.

Armando
LAREDO, Texas
U.S.A.