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  • Report:  #504427

Complaint Review: Chase Mortgage Company - chase Home Finance

Chase Mortgage Company - chase Home Finance WaMu Washington Mutual Chase Chase Bank Chase is holding 14 months of escrows per year. Columbus, Ohio

  • Reported By:
    Sharyn — Elkins Park Pennsylvania USA
  • Submitted:
    Mon, October 05, 2009
  • Updated:
    Fri, December 04, 2009
  • Chase Mortgage Company - chase Home Finance
    3415 Vision Drive
    Columbus, Ohio
    United States of America
  • Phone:
    866-926-89
  • Category:

Our mortage company had been Washington Mutual (WaMu) since its' inception in January 2003.  Upon their recent collaspe they were bought by Chase Home Finance, LLC a subsidiary of JPMorgan Chase Bank (Chase).

When Chase took over they immediately reassessed our mortgage with escrows and charged us 14 monthly escrow payments for the 2009-2010 fiscal year. At $750.00 per month in escrows, this increases our monthly payment by $125.00 This also allows Chase to keep an extra $1500. in a non-interest bearing (at least for me) escrow account.

I have asked Chase several times to not do this. During several phone calls to them I have been told by their customer service representatives:

1-By law (Real Estate Settlement Procedures act or RESPA) they have to hold onto this extra money or they will be breaking the law. This is untrue, see www.hud.gov/offices/hsg/sfh/res/respafaq.cfm

2-They aren't holding onto any extra money. This is untrue, they have $1500.00.

3-They have always held onto this extra money. This is untrue, this started August 2009 and I have all the documentation to prove it.

I am at my wits end. I feel that big business is squeezing the juice out of good paying customers because we are small, weak and scare easy.  Is anyone else going through this and is there a class action that I can join (or start)?

 

 

1 Updates & Rebuttals


Sps

Atlanta,
Georgia,
U.S.A.

The law

#2General Comment

Fri, December 04, 2009

The current laws allow them to hold a maximum of 1/6th of your total yearly escrow account as a cushion to cover any possible increases in your taxes and insurance.  It is not a rip off by any means.

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