Chase Relocation Refund policy is not honorable Niles Illinois
Chase Relocation Moving Coordinator; Brian Thomas, had sent us a quote of service to move our home furnishings. He asserted that we needed a $400 deposit that was fully refundable if a cancellation was made up to 24 hours prior to the service date. This wording was confirmed in an e-mail contract print out of our service quote.
We used our master card to secure a date and had to cancel 6 days before that date for a number of reasons. Brian said it was no problem and we would receive our refund within 48-72 hours. After that he never would answer his phone calls or e-mails from us. We looked up the main office number in Niles, Illinois and called that number and it also went unanswered.
We have filed complaints with the FTC, and Better Business Bureau. Our next recourse will be small claims court.
Rock
TAYLOR, Michigan
U.S.A.
3 Updates & Rebuttals
Joe@chase
Niles,Illinois,
U.S.A.
SIGH.....NICE LIES MAAME
#4
Wed, August 12, 2009
Could you please mention the fact we'd sent you a FREE MOVING KIT, worth a value of $200.00-and that just 2 days AFTER receiving it you cancelled-and IGNORED our policy of you needing to cancel within 10 days prior FOR RECEIVING THE FREE MOVING KIT-AND NOT RETURNING IT.You kept the boxes,tape,markers,bubble wrap and tried to the obvious-which is :
1) shcedule move
2) accept the $200 Moving Kit,
3) cancel the order, KEEP the moving kit.
You were explained and shown in writing (to which you ELECTRONICALLY SIGNED and agreed to)-that if you keep the kit-and cancel with less than 10 days prior to the move date-thatthe deposit is non-refundable.Don't you realize you are NOT the first person to attempt to STEAL a moving kit from us?
AND FOR whomever said the RIDICULOUS notion that companies DON'T require deposits-well, obviously you work for another moving company.I've been in the indsutry for over 20 years, and most companies(THE MAJORS) require deposits.
So either you work for another mover-or your some bored and jilted individual. Your post is just silly and seems like you're attempting to take advantage of this false complaint and make your business look better.
People, its okay to complaint-just don't lie and DON'T Omit the details.
Because what THIS customer did was steal.Or at least, attempt to steal.
We have your electronic signature, and we hope you enjoyed your pilfered box kit.
Jim
Anaheim,California,
U.S.A.
Did You Issue a Communication In Writing?
#4Consumer Comment
Fri, July 24, 2009
If so, you may be able to use this document to dispute the charge with your credit card company. I would also read over your agreement because it needs to be crystal clear in the moving contract as to when a 100% refund is allowed. I mean it sounds like you should be able to get a refund once the credit card company, but without information as to HOW the cancellation was communicated, it is hard to say.
On the other hand, the other commentor was correct - they would have done a lot more damage to your stuff than $400 - of that I'm certain of.
Leann
Springfield,Illinois,
U.S.A.
Red Flag
#4Consumer Suggestion
Thu, July 23, 2009
The first sign you were in trouble was that Chase required you to pay a deposit. No reputable moving company will ask for a deposit. I think that may even be illegal but I'm not sure. Normally you pay upon delivery of your household goods. Because they asked for a deposit makes me think you may have never seen your items again. You will most likely not get your deposit back but at least you still have your items.