cheap caribbean bad customer service
This company is great at getting you booked. It's just so easy online. HOWEVER, if you have to call them or make any changes FOR ANY REASON, good luck. Hold times are hours. They don't provide refunds, changes or credits without charging you more. There is no sympathy to your story. They just don't care. They hope to wear you down with the long hold times.
I waited on hold 3 hours to get one agent. They were happy to charge me more with out really caring about my situation. I sent tons of emails to which there was no reply. In the end they just blamed Jet blue. I wrote to the corporate office of Jet blue and it was completely false. I suggested that they speak to this company that is blaming them. I won't book with this place again especially given their blame games. Waste of time and money.