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  • Report:  #635029

Complaint Review: cheap-smokes.biz

cheap-smokes.biz cheap-cigarettes.com internet tobacco scammers , Internet

  • Reported By:
    Maureen c — auburn Massachusetts U.S.A.
  • Submitted:
    Fri, August 27, 2010
  • Updated:
    Mon, October 19, 2015

Ordered 3 cartons by e-check 8-3-10;money was withdrawn 8-6;I have emailed twice and theynow say they were sent 8-19; i tried calling today-all day---618-912-4165---no answer---area code is in Illinois but I think its just fake number.... currently reporting to bank.......my customer service name was heather lyons-fake I am sure

2 Updates & Rebuttals


therose

skokie,
Illinois,
USA

re:cheapsmokes.com

#3Consumer Comment

Mon, October 19, 2015

Today is my first in seeing this site[actually while googling cheapsmokes].Am sending them an e-mail to let them know that 1/2 my order was received today.For anyone concerned,I have been a customer of cheapsmokes for approx.8 yrs.Yes,there have been problems of delivery,as the product must go through customs,and then the postal service.Seems a lot of product gets waylaid.In my experience c/s has been most gracious and accomodating,and has always sent replacements for what has not been received.Patience is needed,because u.s. customs and u.s.p.s. [lose some?]are delayed more than ever.They are a great savings company.


Heather

United States of America

Order

#3UPDATE Employee

Wed, September 28, 2011

This customer filed her report before the order even had time to arrive, and has not since contacted us at any time to state she did not receive her goods. Therefore, this report was premature and untruthful.

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