Complaint Review: Cheap Trips

I actually had a semi-pleasant experience getting my money refunded after I discovered the product was not what was represented by the gentleman who called me about the promotion. After I received the package and read it over, I decided to send it back to Cheap Trips. It was received by them on July 26, 2007. I waited 30 days before contacting them to give them time to refund my money. By August 29 I had not received my refund, so I called 1-800-280-5040 and spoke to Scott. He said the refund was being processed and should show on following credit card statement. Well, it didn't show up, so I called same number & spoke to Theresa. She said she would escalate the refund. By Oct. 1st I still hadn't received my refund, so I called and spoke to Theresa again. She said she would have her supervisor, Tanya, call me. Tanya didn't call back, so I called her later that day, and she said she would process the refund the next day. My credit card company received the refund on Oct. 3, 2007. It did take a few phone calls, but no one was rude or nasty to me, and I did receive my refund. I also was not nasty to anyone I spoke to, and I think that might be the key to getting your refund.

Sue
Enoch, Utah
U.S.A.