Print the value of index0
  • Report:  #700818

Complaint Review: cheaperherbals.com

cheaperherbals.com Randall schultz Stole my money ...and wont ship product...and wont refund my money i, Internet

  • Reported By:
    bob — cleveland Ohio United States of America
  • Submitted:
    Mon, February 28, 2011
  • Updated:
    Tue, March 01, 2011
  • cheaperherbals.com
    Internet
    United States of America
  • Phone:
  • Category:

i ordered bath salts from cheaperherbals.com about 3 weeks ago and they said they shipped a day after i ordered....nothing came in the mail so i email them and i got this response....................................I don't think I've replied to your question about shipping time frames.
I apologize for that. The difficulty of shipping stems from my having to split the warehouse due to my state making bath salts illegal. I have taken  the bath salts off the website mostly because I can not have enough control of shipping in a different state. I have tried two times unsuccessfully to have employees without direct supervision do a simple job. I have opted to just ship products that are able to be sold from my main warehouse. For your inconvenience, if you like any of the
potpourri on my website, let me know. I'll send you any 2g or 1.5g for free to sample.............they wont refund my money this is a very unprofessional website and horrible customer service...never even think twice about visiting this website....

1 Updates & Rebuttals


Cheaper Herbals

Walker,
Louisiana,
United States of America

cheaperherbals.com

#2REBUTTAL Owner of company

Tue, March 01, 2011


     The customer in question has been issued a refund. The situation developed from a miscommunication inside the company. There was never any intent to "steal" money. Due to new regulations, certain products had to be  shipped from a second warehouse in another state.

      After becoming aware that the order was not shipped, the refund was issued the same day. There are hundreds of satisfied customer that are returning customers. I do take full  responsibility for the mix - up and have rectified the situation.

       It is not rocket science to understand the complexities of dealing with products that are becoming highly visible and possibly being banned State by State with no warnings. Keep in mind though, that severe penalties usually accompany the ban.

       Due to the difficulty in dealing with these products, they have been taken off the website and are no longer sold by Cheaper Herbals n More(cheaperherbals.com)

   

    

Respond to this Report!