Cheapoair.com NO customer service at all Ripoff Internet
While I was not charged any hidden fees, I did need customer service because the airline could not find my reservation the day I made it.
I left at least three messages (NO 800 number and I am convinced that no humans work there) and sent multiple emails requesting that they contact me ASAP (website states they will respond to online queries "immediately") because it's an international flight and I'm flying pretty soon. It has been four days and I have received no response. After making several calls to the airline, they found my reservation.
I would not recommend using cheapoair.com. I shudder to think of what would happen if there was a real problem with a reservation.
I remain concerned that some strange charge will show up on my credit card or that something will go wrong with the reservation.
Cyndi
Miami Beach, Florida
U.S.A.
1 Updates & Rebuttals
Katie
New York,New York,
U.S.A.
I assure you that we are very dedicated to our customers
#2UPDATE Employee
Wed, October 04, 2006
Dear Cyndi:
I am so sorry that you had such a bad experience using CheapoAir.com. I assure you that we are very dedicated to our customers. We want to hear from you so that we can find resolution as expeditiously as possible, and to your satisfaction.
CheapoAir.com is a member in good standing of IATAN and ASTA, two of the most recognized Travel Industry Associations. We have also been in the Travel Business for over 12 Years.
Please feel free to contact Customer Care:
CheapoAir.com Customer Care: 212-478-0335
Office Hours are from 9:00 AM to 9:00 PM Monday through Friday and 11:00 AM to 5:00 PM Saturday, Sunday and Holidays.
Please also feel free to email me directly with any questions you might have Katie@CheapoAir.com.
Again, my sincere apologies,
Katie