CheapOair Will not acknowledge my refund
BEWARE....... I booked a round trip flight through CheapOair on 1/22/20 (booking #66430251) leaving 3/9/20 & returning on 3/31/20. From DFW to LHR on 3/9/20 & returning 3/31/20 via LHR & CDG to DFW. Flights were with Iberia & British Airways. With the outbreak of the COVID-19, many restrictions have taken place. My son-in-law is military and has been restricted to travel, especially to large cities like London. I’m 61 years old with autoimmune disorders & traveling with my 77 year old mother. (Recovering from a cold) Therefore, we decided it wouldn’t be a good idea for us to travel during this epidemic.
I called CheapOair on 3/6/20 to either cancel or reschedule our flights. Spoke to a representative, Byran, that informed me that I could not reschedule but I could cancel without reimbursement. I told him this was unacceptable since I purchased the Insurance ($97.90) & the Support Package Premium-Air ($25.90) and travel is very restricted, especially overseas. Asked to speak to a manager, he placed me on hold & came back to tell me he could offer me a refund today (3/6/20) of $718.00. Still unacceptable!!! The representative, Bryan then told me to call back 12 hours before my flight.
They could then check to see if the airline was still flying to London or have cancelled their flights. I called back 3/9/20 at 9:50 am & spoke to Scott. Again, Scott told me no refund & that the airline was still flying. I explained to him this was unacceptable due to the pandemic hitting our country!! And, asked to speak to a manager. He put me on hold and came back with a “worth”ticket of $1288.90 - $300.00 ($150.00 per ticket) cancellation fee. So, he could offer me a refund of $988.90. I was so frustrated that I agreed to the offer. The next day I got a message from my credit card company that CheapOair charged my card “another” $300.00 .. not authorized!!!
The $300.00 was supposed to come off the “worth” of my ticket. And then I got an e-mail that I would get a refund to my card for $988.90. So now they have charged me more money.. $300.00 and I haven’t seen a penny back. My initial cost on 1/22/20 was $1518.97. I was charged $29.90 for travel assist ?? On 2/22/20 (in which I have no idea what that was for) & $300.00 on 3/9/20. Total to date this crooked company has charged me $1848.87 !! This isn’t right!!! I want a full refund..$1848.87.... Crooked company... CheapOAir.. beware!!!!
As of today... 4/10/2020.. I filed a fraud report with my credit card on the $300. Canceled my card so they can't charge me for anything else. But... still not a word from them!!
1 Updates & Rebuttals
John
Takoma Park,United States
Sorry, but you are simply wrong.
#2General Comment
Sun, April 12, 2020
You were entitled to a refund or travel voucher IF your flight was cancelled. Airlines are NEVER required to provide these things just because a passenger gets cold feet and decides they are afraid to fly. Airlines would go out of business if customers could buy tickets and then cancel them at the last minute for any reason. I booked a trip to Eastern Europe for June 2020 last year.
The trip was cancelled by the travel agency, and I got a voucher for another trip in the future. If the trip had not been cancelled, and I simply decided I was fearful of traveling and did not want to go, I could not get my money back for OBVIOUS REASONS. Airlines cannot account for FEAR.
You made the decision that you were afraid to fly, that's on YOU. Next week, I will be on a flight back home, assuming the airline doesn't cancel. If they do, I'll get a refund or voucher. If they don't, I can decide if I want to be on that flight- but if I don't, it's going to cost me.