CheapoAir Refuse to refund our RT airline tickets to Rome Italy, which were cancelled due to COVID19 pandemic New York City New York
We booked two airline tickets to Rome Italy on 09/03/2019 for travel on 06/23/20 to 07/03/20 from Newark, NJ. When COVID19 hit and all travel to Italy was cancelled (by the airlines) due to the pandemic, I called CheapoAir to get a refund in ealry March and they did not pick up their phones and were unreachable by chat. They have been shuffling me around and basically I have gotten nothing back in terms of my $1471 paid. I have complained to the DOT, BBB and TrustPilot and all that has been offered is $320 in refund and $1053 in travel certificates through Cheapo Air for another international flight to Rome only. No domestic flight credits for reasons unknown. We also purchased travel insurance for $95 through TripMate, which was sold to us by CheapoAir and they also do not return phone calls or emails. This is the most dis-reputable company that I have ever dealt with in all my years of business and personal travel. Stay far away from them
2 Updates & Rebuttals
Patricia
Brick,New Jersey,
United States
CheapoAir will not refund my $1471 RT Airfare from NJ to Rome Italy
#3Author of original report
Mon, July 27, 2020
I am well aware that "experienced travelers" book their airline tickets direct. My husband and I travel extensively both domestic and international for both business and pleasure. This was the ONE time we booked using CheapoAir due to their price being almost half of what we would have paid booking direct on United, where we are loyal frequent flyers.
A costly lesson learned. But I won't let it happen again. We were looking to meet up with a cruise on Costa Lines and they do not offer Cruis and Air packages, otherwise I would have booked everything with them, through a reputable travel agent.
Momo
United StatesNO! There's MORE To This Than Staying Away From THIS Company!
#3Consumer Comment
Sat, July 25, 2020
YOU DO NOT NEED a third party to make reservations for you! Did you see that? YOU DO NOT NEED A THIRD PARTY TO MAKE RESERVATIONS! These places CANNOT DO what YOU can do for yourself! They cater to the inexperienced traveler! When you want ANY kind of reservations, YOU GO DIRECT!