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  • Report:  #1113336

Complaint Review: Cheaptickets.com

Cheaptickets.com I cancelled my two flights and they told me I have one year to rebook. When I called back 6 months later, they told me both ticket value has been forfeited

  • Reported By:
    unhappy — Washington
  • Submitted:
    Mon, January 06, 2014
  • Updated:
    Tue, April 15, 2014
  • Cheaptickets.com
    Select State/Province
    USA
  • Phone:
  • Category:
    Air Travel
*UPDATE Employee: CheapTickets

I cancelled my two flights and they told me I have one year to rebook. When I called back 6 months later, they told me both ticket value has been forfeited. They refused to admit that their agents had advised me the wrong action. Even when I was talking to the supervisor- Chloe, she told me there's nothing they can do, not even a place where I can file a complaint for the mistreatment. 

1 Updates & Rebuttals

Custrelsgal

Chicago,
Illinois,

CheapTickets

#2UPDATE Employee

Tue, April 15, 2014

Hi Unhappy,

My name is Lynne; I’m a member of the CheapTickets Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@cheaptickets.com and provide your CheapTickets Confirmation#, so that I can investigate further.

Thank you for reaching out. I look forward to receiving your info.

Kind Regards,
Lynne
CheapTickets Customer Relations
Chicago, IL

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