CheapTickets.com Scam artists, Mis-informed representatives, Poor Customer Service Chicago, Illinois
Purchased a travel packagage via a live representative (Jen Gandy) from CheapTickets.com. I informed the representative of what I needed in order to accomodate the familiy of four. The representative confirmed that she was booking it.
What I received was not what I booked. When I called in to ask for the changes, the company wanted to charge me. Then when I asked for a refund, they refused.
I also purchased the travel insurance. The representative insured me that if I needed to cancel for any reason, that the travel insurance would take care of all of this. When I called the travel insurance, I was told that I was given the wrong information. I could only cancel for specific reasons and I had to file an actual claim with the insurance company.
CheapTickets is a big scam! Their representatives are not well informed and the customers are left frustrated. The supervisor (Darvin) was no help what-so-ever!
CheapTickets and Orbitz have merged. Do not book with either of them!
2 Updates & Rebuttals
T
West Babylon,New York,
U.S.A.
CheapTickets Update (from customer)
#3Author of original report
Mon, August 01, 2011
Lynn from CheapTickets contacted me and she was AWESOME! I have to admit, I didn't expect to speak to someone who was so personable. Lynn really listened to me and resolved my issues.
Thank you Lynn.
Cheaptickets
Chicago,Illinois,
USA
CheapTickets Update
#3UPDATE Employee
Tue, July 26, 2011
Hi,
My name is Lynn, and I am part of the Cheaptickets Customer Relations Team. I saw your comments and would like to see if I can assist. Please email me your Cheaptickets Record Locator and I will review your account, and respond back to you. Our email address is customerrelations@cheaptickets.com. Please enter my name in the subject line.
I look forward to hearing back from you.
Sincerely,
Lynn
Cheaptickets Customer Relations