Complaint Review: CheckRite

Everyone makes mistakes. My mistake happened on April 5, 2003 when I wrote checks not realizing that I had not entered a $150 check in my register. Bounce bounce bounce and all that fun stuff. Unfortunately, for some reason the bank sent them back on April 9 instead of paying them and the company that I wrote them to employees CheckRite's services.

On April 16, CheckRite resubmitted my checks to my account, and the checks cleared at that time. However, they still charged my account - without my authorization or approval - $30 PER CHECK based on first presentation only.

The bank states that they cannot charge after only one presentation to my account the business I wrote the checks to also confirmed this breach of policy. However, when I contacted a CheckRite representative, her only remark was to coldly inform me that there is a sign in the establishment stating I could be subject to these fees.

I begged I pleaded I told her that I had been a patron of that establishment for over three years and never had any problem before. I told her I was a single mother and since they took $60 of my money without my approval OR knowledge I would now have more checks bouncing and no money to take care of my 5-year-old. She only got more hateful and further treated me like the deadbeat that I am most certainly NOT.

Lori
Hollister, Missouri
U.S.A.