CHECKS UNLIMITED ripoff Bait & Switch Deceptive Rude Customer Service Rep Springs Colorado
Like so many others who have filed a report against this company, I ordered 4 boxes of checks from a newspaper flyer at a cost of $19.50, with FREE lettering and handling. Two weeks later I received an invoice in the mail showing an order amount total of $60.30, a credit of my $19.50 and a balance due of $40.80, which included handling and lettering of $11.50.
Upon calling the company I was told that I had ordered checks from them three years ago! To be totally honest, I don't keep a record and don't know from where I have ordered checks.
I told the customer service rep "when your company received my order and check and discovered that I was not a new customer, at that point, it became encumbent upon you to phone me (phone number on order) and tell me that,and inquire if I wished to adjust my order as a re-order customer, or cancel same."
Their customer service rep was not only "customer un-friendly" but very rude as he continued to argue over and over with me when I stated that they had no authorization to process an order totaling more than my original order without notifying me!
He insisted that it was MY RESPONSIBILITY to phone THEM BEFORE I ordered and ask if I had ever ordered from them before!!!
When I told him to cancel the order, I got the same answer as all the others who have filed a report against this company~~~ "your checks are already in the mail and we cannot take them back."
I also asked to speak with a manager and was denied.
I don't know of any other company who can legally, or ligitimately, ADD DOLLARS to the original order of a customer without their authorization and get away with it!
Needless to say, I will steer everyone I know clear of this company and their deceptive, dishonest and unconscionable business practices thrust upon the general public. It should not even be legal for them to process unauthorized orders totaling more than the original order and amount as given them by the customer. They processed and "mailed my checks" five days BEFORE I received the exhorbitant invoice!
Julie
Akron, Ohio
U.S.A.
2 Updates & Rebuttals
Sasha
Seattle,Washington,
U.S.A.
Checks Unlimited did not end up charging me extra
#3Consumer Comment
Thu, May 26, 2005
I also ordered checks from Checks Unlimited without remembering that I had ordered from them before. When I received my order I called them and asked what I could do about it and they gave me the original price I had sent them money for. The fellow was pretty insistent at first and then relented, telling me to remember for next time. He was soft-spoken and polite, as was I. It may make a big difference who you reach when you call.
Sasha
Seattle,Washington,
U.S.A.
Checks Unlimited did not end up charging me extra
#3Consumer Comment
Thu, May 26, 2005
I also ordered checks from Checks Unlimited without remembering that I had ordered from them before. When I received my order I called them and asked what I could do about it and they gave me the original price I had sent them money for. The fellow was pretty insistent at first and then relented, telling me to remember for next time. He was soft-spoken and polite, as was I. It may make a big difference who you reach when you call.