Complaint Review: Chef's Resource

I purchased the Chef's Choice Belgian Waffle Maker model 830, along with two other items.I saw signs of wear and use on the product. Scratches on the stainless steel, food residue on the waffle plates, peeling of the coating between the plates. All this was very slight hard to see with a glance. I contacted the company. The Customer service email is run by the owner. We had 19 email exchanges over the course of a week. With each the owner repeated that they haven't had a return on that particular product. I write a few exhanges in "Hello,You did not make this clear you simply kept stating that this product had not been returned before. I have given you pictures of the product where there is food residue and wear. This not what I asked for, I do not want your product. Where can I send the items back to recieve a refund? Thank you" He writes back simply "You can’t. " We emailed a few more time with him culminating in "I have made it abundantly clear, I don’t believe we sent you a used item. It’s that simple. Whether it’s a new item that you’re confusing as used, or have a used one you wish to return against this order, I don’t know. But it’s impossible that we sent a used item in this case.We will not take it back under any circumstances, nor will I respond further to emails. Stop asking." Dont be taken in with their low prices. I also got a colander and peeler both were phenomenal. I dont even want waffles anymore!