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  • Report:  #1174277

Complaint Review: Chegg

Chegg Trial not honored, would not give credit, would not cancel Los Angeles Internet

  • Reported By:
    RippedOffbyChegg — Los Angeles California
  • Submitted:
    Thu, September 04, 2014
  • Updated:
    Sat, September 06, 2014

On August 16, 2014, I was searching for a Taxation question and was led to a CourseHero.com link.  Before giving my paypal account, they had a satisfaction guaranteed that one could cancel and get credited if canceled during trial period.

After giving my paypal, my account was charged $95.40.  After having access to the solution, I was disappointed that f8820 Expenses for Business Use of Home was blank.

I also saw a rant from another member of a solution that was erroneous.  Chegg/ Course Hero does not disclose this review not until you make a payment.  Reality kicks in.

I cancelled just less than 5 minutes after paying and they refused.  I was given a partial credit of $14.95 by Chegg who owns CourseHero.com to resolve the issue.

 

I demand the full reimbursement.  If you want me to charge for the 5 minutes to view how erroneous and not as disclosed warranty, then do so.

1 Updates & Rebuttals


RippedOffbyChegg

Los Angeles,
California,

Received full credit

#2Author of original report

Sat, September 06, 2014

On September 4, 2014, I received a Paypal notification that Course Hero gave me full refund.

 

Thank you!

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