Chev Truck General Motors Ripoff Is Trying To Avoid Major Warranty Expenditures Yarmouth Nationwide
I purchased a 2002 Cvev 4X4 1/2 Ton pickup.
It has been to returned to the dealer numerous times for an abnormal "knocking or heavy tapping noise" in the engine. It is audible at 100 feet at idle.
It has only 15000 miles on it and has had this condition since 3000 miles. It is gradually getting worse. People ask me what is wrong with the engine all the time.
It is my understanding that GM has a masive amount of engines on these vehicles with the same problem and it appears that they are trying to avoid repairing them. Even though most dealers are under self administered warranty, they seem to not be allowed to fix these complaints but must have the factory warranty representative listen to the engine and make the decision whether it requires repair or not.
In my case, after several trips to the dealer, I was told to bring it there on a specific day for the rep to listen to it. I was later advised that he refused to listen to it because I was there and later was told by the dealership that GM has refused to allow the dealership to repair it under warranty.
A month or so later I complained again and some 3 weeks later was asked to bring it to the dealer again and this time I left it and assume it was looked at because of the greasy hand print left on the hood. Again, 2 days later the dealership informed me that they are not authorized to repair because it is not as bad as some others.
If I wanted an engine that hammers I would have purchased the deisel option.
I feel this is extremely unfair not to repair this vehicle under warranty.
I own 3 2002 GM vehicles and they will likely be the last.
I would consider trading it for a Ford but they rightly don't want it with a noise in the engine.
I think I am not alone, at least in dealing with GM Canada.
Ideas?
Mitch
Yarmouth, Nova Scotia
Canada
8 Updates & Rebuttals
Mitch
Halifax,Nova Scotia,
Canada
Finally, A Resolution
#9Author of original report
Sat, January 29, 2005
After hounding the crap out of them the dealer called me once again telling me the GM Warranty Rep wanted me to bring the vehicle in and leave it overnight so he could listen to it again (more crap, read the original post). It would be scheduled in 3 weeks. Right.................
I suggested that was not acceptable and they were jerking me around until the warranty was expired. I told him that if this wizzard wanted to hear it he can come to my house any workday at 7:30AM. A half dozen trips to the dealership for the same issue is plenty.
Enough!! I gave the dealer 24 hours to answer the question as to whether they were going to fix it or not. Yes or No. I told him that my next step would be Arbitration and I would not back off once started.
The dealer called back within the time allowed and informed me they would fix it.
Short version..........the block looked good with no scoring, 3 pistons were destroyed with the skirts scuffed badly. They replaced all 8 pistons with new standard pistons with coated skirts and it just so happened that each and every one was .005 larger than original stock. Gees...........wonder how that happened..... The piston to cyl wall clearance is now .003 give or take on all cyls. That is still too much but proves that it was in excess of .008 before repair on all cylinders. That is just stupid but obviously intentional. Got about 1000KM on it since the repair and at this time it is probably the most quiet GM in town.
Hope this info will help some other poor sap get their vehicle fixed.
Good Luck!!
George
Long Beach,California,
U.S.A.
DEALERSHIP GETS AUDITED FOR PARTS FRAUD BY STATE INVESTIGATING AGENT
#9Consumer Suggestion
Thu, November 11, 2004
MAJOR DEALERSHIP GETS AUDITED FOR MAJOR PARTS FRAUD BY STATE AGENCY.
STATE INVESTIGATOR OBTAINES ENTIRE SALES RECORDS FOR THE ENTIRE YEAR BETWEEN QUESTIONABLE DEALERSHIP AND 4 WHEEL PARTS/TRANSAMERICAN AUTOPARTS INC. NATIONWIDE CHAIN.
GO TO LINK BELOW
www.ripoffreport.com/reports/ripoff112163.htm
Mitch
Yarmouth,Nova Scotia,
Canada
Help Is Appreciated
#9Author of original report
Wed, November 10, 2004
Thanks for helping as best you can.
The vehicla was purchased new not used.
All my vehicles are personal use not commercial.
The Canadian Warranty is 36 months / 60000 KM.
Mitch
Yarmouth,Nova Scotia,
Canada
Help is Appreciated
#9Consumer Comment
Wed, November 10, 2004
Thank you for trying to help.
The vehicle was purchased new not used.
It is private use. The other 2 are cars. All used for private non commercial use.
The Canadian Warranty is 36months /60000 km
Mitch
Yarmouth,Nova Scotia,
Canada
Help is Appreciated
#9Consumer Comment
Wed, November 10, 2004
Thank you for trying to help.
The vehicle was purchased new not used.
It is private use. The other 2 are cars. All used for private non commercial use.
The Canadian Warranty is 36months /60000 km
Mitch
Yarmouth,Nova Scotia,
Canada
Help is Appreciated
#9Consumer Comment
Wed, November 10, 2004
Thank you for trying to help.
The vehicle was purchased new not used.
It is private use. The other 2 are cars. All used for private non commercial use.
The Canadian Warranty is 36months /60000 km
Tim
Valparaiso,Indiana,
U.S.A.
How this might work in the U.S.
#9Consumer Comment
Thu, November 04, 2004
Mitch, unfortunately you are in Canada and I know absolutely nothing about warranty law in Canada, except for that it is somewhat similar to the laws of the U.S.
If you had purchased this vehicle in the U.S. you would probably have a slew of options. This is because down here, when a dealer fails to live up to the terms of a warranty by refusing to repair a problem that is covered under said warranty, the purchaser is able to pursue any legal remedy available, up to and including a recission of the sales contract. What this means is that, when they refuse to do the work called for under the warranty, you can be put in the same position as you were before you purchased the vehicle: they get the malfunctioning car back, and you get your money back.
If I get a little extra time I will try to find out how this would work in Canada. Of course, the utlimate resolution will depend on the specific terms of the warranty.
Just a couple of questions though: did you purchase this vehicle used? And, if so, are you sure the warranty transferred to you? Also, is this vehicle used as a part of a commercial enterprise? You say you have three 2002 GMs, is this a "fleet" for a business purpose? This could potentially affect your warranty rights.
Good luck
Jud
Defiance,Ohio,
U.S.A.
Here is some info for you
#9Consumer Suggestion
Mon, November 01, 2004
Hello, Mitch;
This is a common problem. Here are a few websites you might want to read.
[DELETED]
If you do a search with 'chevy piston slap',
you will get a lot of results.
Many Chevy engines built between 1999 through 2002 have developed this, and it has created a lot of unhappy ex-chevy buyers.
Good Luck to you,
Jud H.