Complaint Review: Chevrolet Customer Assistance Center/ Servicing Dealer

Purchased a 2001 Cavalier on 11/24/2001. It has 3000 miles on it and it had the factory warranty remaining. I also purchased a Ford Extended Warranty plan.

I had multiple issues with the vehicle. Steering, dash problems, transmission problems, tires, and the heater motor.

So I took it to the Chevy dealer and I got the runaround at first. They tried to tell me that I had to take it to the FORD dealer because I had the Ford warranty. But it only had 8000 miles on it and it was still covered by Chevy. So I went to the Ford dealer and I get " this is still covered by Chevy you will have to return to the Chevy dealer". Which is true!

So I had to talk to the manager at the Chevy dealer to get anything done. My car was finally repaired at the Chevy dealer.

Drove it for 2 years with no problems what so ever.

When I get home to Ohio in 2003 I started experiencing front end noises and it had 25,000 miles on it. The chevy dealer took the car and repaired it. Stated that the "front strut bearings" were defective.

Now again 2 years later it is making the same noise. It currently has 45,000 miles on it. I contacted Chevy and the dealer. The service guy stated " well, if you didn't have the Ford warranty I would do this for you right now"

I took the car to the Ford dealer and they inspected it. They gave me a rental car for the day.

They called me that afternoon and told me the "front strut bearings" were defective and they are not covered under the Ford Extended Service Plan.

Ford covered my rental car charges and the inspection charge!

So i returned to the chevy dealer and also contacted Chevy. Both are very rude and refuse to do anything about a "factory defect"

The bearings were replaced 20,000 miles ago... now it's happening again!

This will be my last GM vehicle that I or anyone of my family own!! The customer service is one of the worst!

They only cover Factory defects during the warranty period!!

Robert
Brunswick, Ohio
U.S.A.