Complaint Review: Chi Island Healthcare

Consumer Alert

Chi Island Healthcare http://www.chiisland.com/
is a total rip-off. Do not purchase anything from them.

If you follow the emails below you will see what I mean. I very specifically ordered a neck traction device With Magnets and paid the With Magnets price. When the device arrived it arrived without magnets. A 30.00 difference in price from what I ordered. When I wrote to them here is what I got as a reply.
> On 3/17/09, Matt wrote:


My text is in black, their replies in blue.

To Chi Island
> I received my brace today but I am not sure it is the model with the magnets. I don't see or feel any magnets and the box says nothing about magnets??? Do I have the right product? The box just says Chi Soft Neck Stretcher..
> mk
>
> Error! Filename not specified.
>
> Matthew ****
>
> President


> From: On Behalf Of
> Online Sales Team
> Sent: Monday, March 16, 2009 10:09 PM
> To: Matt's Home Email
> Subject: Re: ChiIsland.Com: Your order #12823 has been processed
> Dear Matthew ****,
> The neck traction device you ordered is Normal without Magnetic. The Magnetic neck traction should look like

I wrote back and politely asked for my money refunded for the difference in price and they said
Dear Matthew,
We can not give you discount on an item delivered already. But I can give you 20% discount on any item except the shipping when you order next time.
Richard Liu
Chi Island Healthcare


Discount? This is a refund, not a discount. You sent me the wrong product. What a rip off, they send you the wrong product with a complete money back guarantee, then tell you that they wont refund your money but offer you a 20% discount on more business!

Who would want to give them more business???

I wrote back and said

----- Original Message -----
From: "Matt's Home Email"
To: Sent: Thursday, March 19, 2009 6:50 PM
Subject: RE: ChiIsland.Com: Your order #12823 has been processed

No, I want to return this for a full refund or get what I paid for! I am very disappointed. Either ship what I ordered or send me a refund.

And their response was;

-----Original Message-----
From: Sales [mailto:]
Sent: Saturday, March 21, 2009 12:20 AM
To: Matt's Home Email
Subject: Re: ChiIsland.Com: Your order #12823 has been processed

Hi Matthew ,
Sorry to hear that. But it is not our mistake that sent you the product that you don't want. Here is your return authorization number: RA037, Please mark the RA# on the
outer package of the product and send it back to the following address

Chi Island
1208-8825 Hudson Street
Vancouver, BC
Canada V6P 4M9

We will issue the refund when receive the product according to our store policy.

Richard Liu
Online Sales Team
Chi Island Healthcare

Not their mistake???? Who's mistake was it??

I decided to send it back but it will still cost me over 40.00 in shipping and junk fees that they are sticking me with however, I do not do business with people like this and I hope that you wont either.

Matt
Alpharetta, Georgia
U.S.A.