Complaint Review: Chime Bank

My wallet was stolen out of my garage and my Chime card was used in the amount of 900.00 dollars. I called the same day the charges hit our account. Several different charges. The first was with Barnes and Noble for 1.05 cents. Next were jail or prison phone cards and a cable bill for over 300.00 dollars. The charges made at brick and mortar stores were cancelled out. I saved the screen shots. I called and was told that the card was cancelled and one was being shipped and I would receive it in three days. Never happened. I ended up getting another card in two weeks after multiple requests. I have a phone recording app on my phone and in the State of Arizona you only have to have one party consent and that was me. I was told it was fraud and my money would be returned by October 31st, 2017. My money should have been returned within 10 days by law. Chime told me that the 10 days start from when you submit report that they didn't send until three days later. I explained to them this wasn't the law. They didn't care. On the 31st I called and asked were was our stolen funds. I was told they wouldn't be returned and that a letter would be sent. Week later never received, but I did get an email saying no error had occurred. I gave Chime the police report that states my wallet was stolen. I made CFPB reports and attached all communications. I also made complaints with The Bankcorp and the Federal Reserve. I sent Chime/Bankcorp the recording of the Chime claims specialist saying our money would be returned on the 31st and no response. I also have the companies that charges were made to on record saying I didn't give permission for payments. I asked Chime if I should dispute with companies and was told Chime will handle it. On the 8th I'll be filing a small claims lawsuit against Chime and Bancorp Bank. I'll be seeking damages. My spouse's work deposits up to 4,000 dollars every two weeks in this account. I just wanted my paycheck two days faster. What a mistake that was. I'll be posting the lawsuit on my Facebook page Democratic News and Events with all communications. My page had over 40 million visitors in the last four months. I'll make sure it stays pinned at the top for a year. I would recommend never doing business with any Bancorp company. If you're leave immediately. This company has more complaints then any other business I've ever seen.