Complaint Review: Chime

I sent a certified letter to Chime's Risk Management Dept at 101 California Street, in San Francisco, CA, along with a police report and the account number of a card I never applied for, requested, received, used, etc.  20 days later, after receiving no response from their legal department, I called.  I was put on hold 4 times and told that the account needed to be verified.  Okay.  I asked again after being on hold for 18 minutes, and then I requested a supervisor.  I was then told that they would NOT verify it.  I had to file an FCC report.  They refuse to give me any information regarding this fraudulent account, because I don't know what checking acct it's associated with.  Well, I can't since I didn't open it...but it's in my name.  Requesting assistance was futile, sending the police report was unconsequential, and expecting a reply at all after 20 days according to their policy.  Check your credit report and get ready to sue, if you are having a similar fraud experience with Chime.  They are not going to deal fairly with you, as a fraud victim.