Choice Home Warranty filed a claim for broken garage door opener on May 18th,2020. Nothing has been done and they won't call back or answer emails. It has been 3 weeks and nothing done. Edison New Jersey
I was contacted by Michael Lewis ,(mlewis@choicehomewarranty.com) by email to give me all info and sign me up for 6 years with a one time payment of $3075.ooon April 17th, 2020. He said because I am a senior and live alone this was a great deal and I would have no worries about fixing all covered items in contract. It seemed like a great deal because I don't know anyone in this area as I am a new houseowner. And he promised me that I only needed to call and file a claim and within the day or next day service would be provided to fix the problem.
I filed 2 claims on May 18th,2020. 1. Main Toilet leaking all over floor. 2. Garage door opener chain fell off and is hanging and so door won't open or close. I received a claim number for each: 1) plumber #85770699 and 2) garage door technician #85770408. It took 2 1/2 weeks for the plumber after they emailed the first cancelled and the second was 1 week later.
Today is June 7th,2020 and nothing on the door opener. They won't take my calls and when their answering service says they will do a auto call back, it never happens. I received an email 2 days ago stating they couldn't find a tech to fix the door opener so suggested I fill out a form and find my own tech to fix it and pay him myself and the Home Warranty will reimburse me for what they deem a reasonable amount.
I am a Senior on limited SS income and all I had saved paid for this warranty plan, because I was told it would save me money and the hasstle of finding a repair person.
I am now holding the bag on 3075.00 dollars and no money to pay a repairman no less find one to do the job.
I did call a plumber before they finally sent someone out and was told they would not ever work with Choice home warranty because of the low pay and paperwork. They said they were told by home warranty that they have to come to my place and check on the problem, then get hold of home warranty and wait for their go ahead to fix that is after they fill out many forms. After the fix they then have to fill out more paperwork to send in and wait for payment in what the home warranty deems suitable.
Thank God it wasn't the middle of winter and my furnace would fail. I would freeze and house would freeze up and no money to get help, because Choice Home Warranty took all I had with idle promise.
When I did initially get hold of Home Warranty they only said to me well we are having trouble finding someone because of Covid19. Now when you call you get the answering machine stating same thing.