Complaint Review: Choice Home Warranty

I am finally fed up with trying to get Choice Home Warranty to comply with their contract of repairs of appliances and pumps that their representative swore this company would take care of and cover when I bought the "warranty" two years ago.  I am a single mom raising three teenage kids so when we moved into our new home back in November of 2016, I thought how wonderful it would be to obtain a home warranty company so I wouldn't have to worry about a thing when it came to appliances and pumps. 

WELL, I am now at my six denial with this time being my refrigerator which I specifically discussed with their representative when I initially was "suckered" into this warranty back in late 2016.  I was in such high hopes when for the first time, a repair man actually showed up to look at the fridge.  After 30 mintes had passed, he told me he would have to call Choice Home Warranty to get it "apporved".  15 minutes later, he said Choice Home Warranty denied it and it would cost me $700+ to fix. 

Yet again, Choice Home Warranty denies service and now I am stuck with the cost myself or to buy a new fridge.  They denied my dishwasher, sump pump, pool pump, toilet repair, and a different refridgerator issue when it was just the ice maker!!  This company advertised and promised me "peace of mind", that they would protect me from such stress, issues, and costs.  Choice Home Warranty has deceived me by refusing to provide the service it promised, specifically to have my major appliances or systems repaired or replaced. 

Last summer my pool pump went out and again, pursuant to my conversation with the sales rep when i bought the warranty, the pool pump would e covered.  I called and called to have this company send someone out to look and repair or replace the pool pump because it was loud and not working properly so everyone around our house could hear the pump "screeching". 

The customer service representative finally said that if I could get someone to come out to look, repair or replace the pool pump, then I was to submit a claim and documentation and they would "refund" me.  Well, $1,000 dollars later, I faxed, and faxed, emailed, and emailed my supporting documentation 5 or 6 times for a year.  Well, right after the year mark went by, they then admitted to receiving my supporting documentation but since it has been a year, they would not comply and would not refund me for my cost of $1,000. 

They have denied, deceived, lied, and have done everything possible to not comply or cover any services that they promised in their warranty and contract.  I spoke with a customer service rep yesterday after the fridge repair man left and told them to cancel my contract and refund me the prorated amount since i bought a 3 year contraact.  She flat out said "NO" that I would have to pay a $50.00 cancellation fee and they owe me nothing!  I will be filing a complaint with the BBB and my Attorney General.  This Choice Home Warranty company is a scam, fraud and criminal.  This has caused me stress, money, and many sleepless nights.  What a horrible organization.