Complaint Review: Choice Home Warranty

Choice Home Warranty (CHW) Non payment to vendor for work performed. We provided service for them on 3 separate occasions. After invoicing for our work, we never received payment.

Contacted Choice Home Warranty, we were told story after story about how: we were not assigned the work 3 orders; we didn't submit our invoices; the work orders were all reassigned;  we did not do the work; we never went to the locations; we did not provide a diagnosis; and we never received authorization to complete the work...

We did the work, we were paid by the 3 customers (deductibles), but we were never paid what CHW owed us.

Corporate agents (Maria 888-531-5403 opt. 5, opt. 3) will not give you their last name, personal direct business phone number or email address (info@choicehomewarranty.com) to get to anyone specific within the organization to escalate complaint. 

We suspect the company is collecting the warranty premiums, making the customer pay the deductibles and ripping off their vendors by using excuse after excuse to not pay for the work performed from techs in the field by stating it wasn't covered by warranty and the like. 

*** WE WILL NEVER DO WORK FOR THIS COMPANY AGAIN. ***