Complaint Review: Choice Hotels Comfort Inn

 My story started on Friday the 9th of October of 2015. I was working and got a call from a man saying that Comfort Inn had a problem with my credit card. I told the man that it was not my problem that my card was working fine and couldn’t talk at work and hung up. Then on Saturday night about 7:30 I got another call from the same man telling me that they still had a problem. I ask how I know that you are calling from comfort Inn. He answered by telling me my choice privileges number, my address, my room # and the room that I stayed in the week before. Then he proceeded to ask for my credit card info because he only had the last 4 digits which he rattled off. I then told him that I did not give information like that over the phone. I went down to the front desk to ask what the problem was and they knew nothing about it. I ask how some random person got my information and they didn’t know that either. I ask to speak to the manager and was told that he was not at the hotel so I ask them to call and explain to him the situation and have him call me. That phone call was not received because the employees could not reach him. They did call the sales rep for the motel and she did call. I did try to call choice hotels and I was promptly put on hold for about 45 min until someone transferred me to a number to security for them.

When I did get through the recording told me it was after hours for them to call back Monday. I tried to call comfort in and got the same thing. On Sunday the sales rep did call again and told me she was going to make some calls. She did try and she was the only one besides the front desk help that seemed to care. I never did hear from the manager of the motel. Monday morning I checked out of the motel and went home about a 3 hour drive as I was finishing my drive the manager called. He started to explain the reason he didn’t call me is because I was talking to the sales Rep. basically making it my fault he didn’t call. Yes it must be my fault he only had from Saturday until Monday. Choice hotels did say that they would call me back with an answer as to what happened but they must have been too busy to. I never got a message from Choice hotels about anything.

In closing I would like you to really think about the next time you choose a hotel that if someone can get you home address and all of your room information how secure do you really feel. A women traveling alone in a room is not very safe if someone know exactly what room you are in. If you are traveling who is to say that your house is empty and thieves could use this information to rob you. What if the information was used to find out if you were alone in the room? I was shocked that choice hotels did not care enough to call me back or even acknowledge that this happen. If I were a onetime visitor of their hotel that I might understand still you should care even then but I was a Diamond member with them (which means that I have spent at least 40 nights this year with them) so if you expect some respect for loyalty forget it. If you expect them to care not going to happen. You are just another number. This happened at the Comfort Inn in Orange texas. This report is also going to be submitted to all websites that will accept it so that others can be watching out for this. Thank You for reading this it was long.I am not giving my last name just for security reasons Steve