Choose Direct, Island Express, Steve Barbarich, Choosedirect.com, Choosehottubsdirect.com Choosehottubsdirect.com Sold a hot tub that is not legal nor functional San Francisco, California
We purchased a hot tub from choosedirect.com, a member of BBB, at the time of purchase, the hot tub was delivered 11/13/09 and was put to use 3/10/2010 only to find out that pump 1, pump 2, and the blower do not work and the tub heated up to 109 degrees, at which time we shut off the circuit breaker. After numberous phone calls and emails to the company, they always say they will call be back that they are working on it. I did not know the tubs were not UL or ETL safety certified until I was browsing the internet. I also found out that they lost their BBB accredition 2/2010.
Is there any help out there?
1 Updates & Rebuttals
Peggy
Republic,Michigan,
USA
One day later...
#2Author of original report
Thu, March 18, 2010
I called the company, choosedirect.com, again to tell them that the tub is wired wrong and as a result the preheat is not working either and that I was sold a defective and dangerous hot tub by them and that I want my money back and for them to come and pick up this tub. The response was "we do not give refunds nor do we pick up the tubs". According to my paperwork this tub is under warranty until November, but what the heck does this warranty cover anyways. He also said that when he talks with the service tech, I do not believe they even have one, they will send out a new control panel and he will explain how to install it. Can you imagine giving us instructions over the phone on the wiring of a hot tub. WOW.