Chris Terrill, Chief Executive Officer, HomeAdvisor, Inc., 14023 Denver West Pkwy., Bldg. 64, Golden, CO 80401-3253 HomeAdvisor misrepresented its services when it baited me to use to so-called trusted & prescreened contractors with the assurance that, if for any I reason I am not satisfied, HomeAdvisor would refund my monies--promptly, with no questions asked. HomeAdvisor failed to refund $230 to me though it promised to do so under its service guarantee. Golden Colorado
On 5/7/2013, I wrote Chris Terrill about bad experiences with HomeAdvisor's recommended prescreened, trusted contractors as well as getting HomeAdvisor to stand behind its service guarantee. I have spoken with HomeAdvisor supervisors Molly Russell and Ryan Cadwallader. Both admit that I received bad service or no service from its contractors. Both admit that I qualify to receive $230 refund under its service guarantee. Both admit that I provided HomeAdvisor with verification of payment to its bad contractors. HomeAdvisor admits that I signed its release form. And, although HomeAdvisor has promised to refund to me $230; it has failed to do so after almost three months.