Complaint Review: Christian and Tasos Karamitsos Jeffrey Green

 Previously my husband bought 2 cars from this dealership with no problems. Tasos Karamitsos kept calling stating he could give us a great deal making similar payments on a new vehicle. Since we were having a problem with our 2014 and several trips to the dealership couldn't find what was causing the problem, we decided to go for it. Afterwards, the payments were close. But after going to Jeffrey Green, our payments went up even higher. We normally get our paperwork right then. This time he told us our paperwork will be mailed. I finally called a month later to demand our paperwork be sent to us. We received some of the papers.

We did not receive the Theft Deterrent Systems, Poly Steel and Vehicle Service Contract papers. Also our previous percentage rate both times was 3.9 but this time it's 6.39. Why? We don't know. Phone calls after phone calls got us nowhere. Jeffrey Green did at one time say Christian did not put everything we had on the 2014 onto the 2015 as we requested (which also included prepaid oil changes). Christian Karamitsos stated he will okay our oil changes each visit along with a phone call to him ahead of time. We always received an oil change booklet. We want our paperwork and to know why the finance percentage went up so high.