Complaint Review: Christian Brothers Automotive

Attitude of this mechanic was assumptive and p******.  Not consultative.  I did not "feel" appreciated as a potential customer.  I did not "feel" comfortable, engaged.  The interaction was not presented where "trust" was created.

I asked for recommendation regarding brake options, after they had the car inspected.  When only one option was presented, verbally for over $775, I said politely, I will be needing to get another estimate.

Response warned against using two other repair entities by name, which I did not ask about nor prompt.  Unrequested comment, disparagement for me is not a good sign for trust.  Offering why they are proud of what they do, and that their work quality drives their pricing, would be much better to promote professionalism and trust.

I went to another mechanic, where consultation and options were presented, interactively, in a friendly, trustworthy manner.

They actually offered that work did not need to be done immediately, that there was still some 20% life in the more pressing brakes.  The price, when considering apples to apples, was about 50% of what the one-option, no-consultation C Brothers presented.

Summary:  spotless and clean, yes, but straight forward, consultative with a trust-promoting style?  NO.