CHRYSLER FINANCIAL, HORRIBILE SERVICE TO MILITARY MEMBER
I am not sure if my problem is even worthy of your notice, but I am very frustrated and need some advice. I am in The US NAVY assigned overseas in London, England. During my tour here I have purchased a car from Overseas Military Car Sales.
The financer on my vehicle is CHRYSLER FINANCIAL COMPANY. I purchased my vehicle in January 2001. At the time of purchase I was told by the car salesman that I would receive a copy of my financial contract from Chrysler Financial.
To make a long story short I have been calling CHRYSLER FINANCIAL at least once a month every month since February asking for this contract...to no avail. The last time I called and asked to speak to a supervisor and this guy named "MARK" got on the phone and promised the problem was resolved...this was a month ago.
I have one additional problem, that is that I have not received a single statement from Chrysler on my account! I keep asking about this and they keep saying that it is fixed.
The international phone charges are starting to add up, because I am always on hold forever. What should I do? Do I have any recourse, it is hard to fight these kind of battles from all the way across the world!
Any advice or guidance would be appreciated.
Sincerely,
PCC(SW) Craig A. Houlette, USN
2 Updates & Rebuttals
Gary
Springfield,Vermont,
U.S.A.
The Military told me that they could handle the situation once and for all by placing a ban on all sales on the overseas offices
#3Consumer Comment
Mon, April 21, 2003
Craig, I was in the military and I went to the local Judge Advocates office and took all my paperwork that I had at the time and informed him/her of my situation. They can find out how many people sign contracts with them and shut them down to any and all government personnel sales. I could go on with this but consult your local military attorney. They can handle it without any more headaches on your part. They (Military Legal) told me that they could handle the situation once and for all by placing a ban on all sales on the overseas offices until the situation is resolved. You might also want to check into whether you have repair services when your vehicle returns to the USA. I went through this problem but wasn't informed of using the military legal eagals until my car was long gone. Also make sure they will replace the catalytic converter free of charge once you return stateside. Your vehicle must also be able to meet safety vehicle codes for the USA and the state in which you live. Be aware that what they tell you verbally and what you have in writing are two different things. Always tape your conversations with whomever so your attorney has something to go on other than what you say. Your attorney can also get your money back for all the unnecessary telephone calls as long as you have your receipts.
NO NAME
HOUSTON,Texas,
U.S.A.
DEALER'S RESPONSIBLITY
#3UPDATE EX-employee responds
Fri, January 17, 2003
I AM A EX-EMPLOYEE OF CHRYSLER FINANCIAL. THE COMPLAINT YOU HAVE IS WITH THE DEALER. IT IS THE DEALER RESPONSIBLITY TO GIVE YOU A COPY OF THE CONTRACT AND ANY OTHER DOCUMENTS, SUCH AS WARRANTY PAPERS, BILL OF SALE AND OR TRADE IN PAPERS. THE CUSTOMER SERVICE SUPV.
SHOULD OF REFERED YOU BACK TO THE DEALER THAT SOLD YOU THE VEHICLE AND SHOULD OF TOLD YOU THIS AT THE FIRST TIME YOU CALLED.
EVIDENTLY THE REASON YOU PROBABLY DID NOT RECEIVE AT STATEMENT WAS BECAUSE THE DEALER DID NOT SEND THE CONTRACT OVER TO CHRYSLER AND IT WAS NOT EVEN IN THEIR SYSTEM YET.
IT SOUNDS LIKE IT WAS A DEALER ISSUE AND THE CUSTOMER SERVICE SUPV. SHOULD OF SENT YOU BACK TO THE DEALER FROM THE BEGINNING AND NOT HAVE GIVEN YOU THE RUN AROUND.