Chrysler Financial ripoff mistreated - They won't listen to reason, charging for bogus problem with lease return. Jacksonville Florida
Before the lease was up on our Durango, Chrysler sent an inspector out to go over it. He had reported that a rear window wasn't working and included their cost to repair if we didn't have it fixed ourselves. But when I later checked it, it worked fine. When we turned the car in, we simply had the dealer test the window, and verify in writing that there was nothing wrong with it.
We were later charged for the "cost to repair" and contested it. We were told that the dealer who checked the window wasn't qualified to determine if a window goes up and down. Come on, Chrysler, a 3 year old could figure out if a window is working.
Later, we were told if we could produce a repair bill, they would reverse the charge, to which we replied, if it wasn't broken, how could we possibly have a repair bill? No repairs were needed - it was in perfect working condition.
Now the whole thing has gone to a collection agency, whose agents are rude & arrogant and hassle us incessantly. Chrysler Financial is now claiming that they can't call it back from collections and we are out of luck. These people won't listen to reason and won't accept the word of an authorized dealer. This is like something out of a Kafka novel.
Laurie
Orange, California
U.S.A.
2 Updates & Rebuttals
Krista
Wichita,Kansas,
U.S.A.
No one makes a commission off the damage to a vehicle
#3Consumer Suggestion
Fri, September 26, 2003
I do not work for Chrysler, but I do work with leases. No one makes a commission off the damage to a vehicle. Finance companies pay a flat fee to a 3rd party to inspect their vehicles. The vehicle does not have to be repaired prior to sale as it should state in your lease agreement.
Vehicles usually sell for wholesale value minus wear. Finance companies do not "look" for excess wear just to charge the customer, you agreed to return the vehicle in a certain condition so that they could sell it at auction and get a certain price.
To the original report... If you dispute the wear and the vehicle has not been sold, you can have your own 3rd party (approved by the finance co.) inspect the vehicle.
GOOD LUCK!
Jim
Orlando,Florida,
U.S.A.
No, Its From a Different Novel
#3Consumer Suggestion
Sat, May 17, 2003
Laurie:
Your experience is the PRIME, #1 REASON why car leasing is CAR FLEECING. When you signed the contract to be FLEECED, you agreed IN ADVANCE to pay what somebody else considered excess wear and tear. This W/T clause is a MAJOR PROFIT CENTER in the car FLEECING game. You turned in a used car, so therefore their will be some things which are not perfect. The job of the "inspector" is to load up the deal with things which are not perfect and to EXAGERRATE these items. The charges are then TRUMPED UP and somebody gets a COMMISSION for sticking it to you. The car is then sent to the auction and you have no way of knowing if any of the items they claimed were "excess wear and tear" were ever fixed. Meanwhile, somebody has taken your money.
No matter how good thjey make it sound, car leasing is CAR FLEECING. They like FLEECING because there's much more profit in the deal. There's nothing wrong with profit but when it comes thru fraud and deception or official sounding fees and surcharges, that's another matter.
Next time, avoid CAR FLEECING. If you can't afford to buy the car, you simply cannot afford the car!
Oh yes, the novel this comes from is: "CAR LEASING IS CAR FLEECING--HOW TO MAKE MILLIONS BY TALKING CUSTOMERS INTO A STUPID SCHEME"