Chuck Stevens - Dodge Dealership Chrysler Fuel transfer pump went out after being replaced at 20,000 miles company refuses to stand behind dodge warranty Chuck Stevens In Bay Minette Alabama
Our fuel transfer pump and computer system went out on our 1999 Dodge Ram at 49653 miles. It was changed at The Dixie Motor Company a dodge dealership in Williamston, North Carolina.
They refused to stand behind the warranty. Now again at 67000 miles its gone out again. It's at chuck stevens in Bayminette and they are refusing to stand behind dodge warranty.
They are also trying to say that the must change the injection pump fuel pump, etc. The local auto repair in our town checked the vehicle before it was taken to Bay Minette. The fuel, fuel pump, etc were checked and verified to be allright prior to going to bay Minette.
Cynthia
Loxley, Alabama
U.S.A.
1 Updates & Rebuttals
CHUCK STEVENS
BAY MINETTE,Alabama,
U.S.A.
NOT OUR SERVICE DEPARTMENT AS STATED
#2REBUTTAL Owner of company
Fri, October 17, 2003
CUSTOMER HAD FUEL FILTER IMPROPERLY INSTALLED AT A LOXLEY AUTO PARTS.. IN DOING SO IT TORE ALLOWING FUEL FILTER PIECES TO CLOG THE FUEL PUMP..
A CHRYSLER REP LOOKED AT THE FUEL PUMP AND MADE THE CALL NOT TO WARRANTY THE REPAIR..
NOT OUR SERVICE DEPARTMENT AS STATED IN THE COMPLAINT.. THE PART WOULD HAVE BEEN COVERED FOR MECHANICAL FAILURE..