Complaint Review: Ciara Group

In 2008, I won from a local radio station a vacation package which includes a 3 day-2 night stay at over 135 resorts through Ciara Group. There's a reservation certificate to fill out and make at least two reservation requests. You can do this both via mail and on the internet. You must contact Ciara Group within 35-90 days of your trip.

I sent ours in on the 20th of December 2008-via the internet, we desired to schedule a trip for February 2009. Well within the limits. Their website states Ciara Group is waiting on the hotels. I contacted the hotels personally, no one has attempted to make reservations for us and stated that (these hotels) have never heard of Ciara Group.

I have tried contacting via phone-line always busy. Fax number doesn't work. E-mail address were all returned due to boxes full. I sent the original confirmation via certified mail, it came back yesterday, stating box is closed, no forwarding address.

I am contacting the radio station to warn them of these scammers, as I know someone paid for this, and to let them know to not charge me on a 1099 for this since we are unable to use.

Please don't accept anything from this company. It is a TOTAL scam. See the scam below-from their website.

THE COMPANY

Ciara Group, Inc. is an Atlanta based company that was formed in 1988. The corporate headquarters are located in Lilburn, Georgia, where sales promotions, client services, and reservations are handled inhouse.

Service remains the cornerstone of our portfolio and demonstrates our commitment to clients. Ciara Group understands that serving the customer is the most important aspect of business, and we focus on it. Customer-oriented care, attention to detail and immediate accessibility set us apart from the competition. We have a definite propensity for quality at every level we serve. Ciara Groups's founder and president, Don Lintzen, is committed to providing service as though it were a tangible product. That's the exact reason that he has assembled a who's who team in the incentive travel industry. d**k Smith, VicePresident and General Manager, Charles Connell, VicePresident of Hotels, and Sean O'Connell, VicePresident of Inside Sales, are veterans of the Incentive Travel Industry and are the absolute best at what they do.

And at Ciara Group, we walk the talk. Flexibility, accessibility and a willingness to solve problems is key. That is why we are available every step of the way. From understanding your goals and developing the perfect Incentive Travel Program, to refining the very last detail of an individual travel agenda, Ciara Group takes responsibility. When you enter into a business agreement you expect to get what you pay for. At Ciara Group, we give you more! In the business of incentive travel one thing sets us apart from all othersour commitment to not just meeting your expectations but exceeding them every time.

At Ciara Group we have done the research to know what our target group wants. All of our packages are specifically designed to meet the needs of today's professionals and their families. Ciara Group's vacations are offered at more than 350 destinations in the United States, Canada, Europe, Mexico and the Caribbean. Resorts are represented by hotels such as Hyatt, Marriott, Hilton, Doubletree, Omni, Wyndham and Sheraton and are located in destinations from Orlando to Las Vegas, Myrtle Beach to San Francisco, Killington to Lake Tahoe, and many more; as well as great international destinations.

We know that travel promotions are a proven and powerful motivator. That's why we specialize in creating individualized family resort packages that can offer extraordinary motivation to your target audience at a surprisingly affordable cost.
HOME OFFICE

Mailing Address:
P.O.Box 489
Lilburn, Georgia 30048

Street Address:
4275 Shackleford Road
Suite 225
Norcross, Georgia 30093

Local Phone Number:
Voice: (770) 9358911
Fax: (770) 9358155

Wayne
Devereux, Georgia
U.S.A.