Complaint Review: CIC CREDIT MONITORING

Last year i signed up for a free credit report in which i was charged 79.95 for. i was not worried about it since i believed it was a one time thing. I did not know it was an automatic renewal. I was under the impression that i would have had to call and renew the membership. Well, i go on the computer at work yesterday and noticed my account is overdrawn. Turns out that the company CIC credit monitoring charged me again this year.

I called them as soon as i saw this charge. It felt like such a waste of time. I waited on hold for almost 30 minutes. When someone finally did get on the phone, she pretended to be nice until i told her i wanted to cancel my membership. After about 10 minutes of her trying to persuade me to keep my membership and all the benefits, i interrupted her several times and said no, no, no.... i asked to speak to her supervisor. she told me it would take 7-10 days to refund my money. I work at a bank and have worked at several banks over the years and i know an electronic wire only takes one day to complete. I asked them why it takes them 7-10 days. the response i got was that it is our standard operating procedures.

They also told me that they were not liable for my overdraft charges but that i could fax a request to customer relations and they would refund it but that would delay my refund. i decided to call my bank and explain the situation to them. I was told to come into the bank because accounts can not be discussed over the phone. The banker told me that i would need a letter from the company (CIC credit monitoring) on their letterhead in order to refund the overdraft fee because i explained to her that the charge was in error. I called CIC back once again and that was a bigger waste of time.

I was told by CIC that they do not fax these things for people because it is a security breach. I was like you have to be kidding me. I asked to speak to a supervisor and they give you this big song and dance about hearing the same thing over again. the supervisor is no more of a help than the worker.

Turns out that i received an email from cic stating the charge was in error and i faxed that over to the bank and it was good enough. This all happened yesterday so i will keep you guys informed as to when and how i get my money....

Do not ever deal with these people and be sure to tell all of your friends never to deal with them.. They are the biggest ripoff.

Heather
PHILADELPHIA, Pennsylvania
U.S.A.