Complaint Review: CIC Credit Monitoring

I found a charge on debit mastercard for $79.95 on 9/30/2003 and immediately contacted my credit card company who in turn gave me the company's name and phone number. I immediately called them and was told a cancellation had been placed but it would take seven days for a refund. This is unacceptable to me as it only took the company minutes to grab the money from my card.

I was told by the Supervisor Carlos Employee ID # 60080 that if I faxed a letter to the Consumer Relations department that my money would be refunded that day. It is now three days later and each time I call Carlos is not available. I refaxed another letter today - it has cost me an additional $20.00 in fax fees to try to recover this. I am very upset as the money they took was the money I was to use for much needed medication. I am on unemployment of only $97.00 a week so this took it all and I can not get the high blood pressure pills and the anti depression medication I need so I am having to do without.

Anything I can do to help stop this company I will do. I am writing to the Attorney General's offices for the States of Tennessee and California. I have already called the LA Better Business Bureau and filed a complaint.

Any suggestions on getting my money? My credit card company (Netspend) is aware of the situation and is being cooperative and helpful but CIC Credit Monitoring is ignoring me.

Venita
Bartlett, Tennessee
U.S.A.