Complaint Review: CIC*Triple Advantage - FreeCreditReport.com - Experian

I signed up at FreeCreditReport.com to get a "FREE" credit report. I remember requesting the Free Report. I do not remember authorizing a monthly charge of $12.95!

Stay away from the web site! When I called to find out why I was being charged, I was given the same story as everyone else. "It is clearly stated that there will be a monthly fee if you do not cancel within 30 days." Clearly stated in some 19 pages of fine print!!

I documented the Date, Time, Name, Employee ID, and Reference number from the person I talked to at (877) 481-6825. "Paul" could only cancel the service and refund one month fee to me. If I want the rest of my money I have to write to:
Consumer Relations Group
Attn: Consumer Info
PO Box 19729
Irvine, CA 92623-9729
to request a refund of all my money!

Ellen
Erie, Pennsylvania
U.S.A.