Complaint Review: CIC Credit Monitor Service

They charged my credit card for something I did not order and did not receive. The woman I talked to on the phone refused to refund any of the $79.95 and kept saying I should take advantage. Finally after telling her for the fourth time that I did not order anything and I want all the money refunded she said she could refund some of the money but she could not tell me how much of it. I asked to speak to a manager and she said they all have the same authority and when I insisted she put me on hold and coming back and telling me I have to wait longer. After about 15 minutes I got off the phone because I realized it was a scam and she probably was not going to let me talk to anyone else. I do not know yet if I will really be refunded the money. It's a SCAM!!!

Rebecca
Berkeley, California
U.S.A.