Complaint Review: Cicuit City

I returned my sons camera that he recived as a gift, We made the girl aware it was a gift she credited back to the credit card it was bought with, we were told that their was nothing they could do, that i had to fix their mistake by calling the person who bought the gift and having them buy me a gift card as soon as the money they credidted showed up in her account. When I spoke to the store manager he lied to me and told me that he didnt have a Regional or District manager and thet he handled everyting in store. I am applaed that I have had to go through everthing I have and have recived no offers to a resoultion besides bugging the person who bought the gift. We were going to get a camcorder with the return money, The store manager didnt offer us a discount to cover the amount lost on the return which I would have been happy with! I would have been happy with almost any resoultion he offered that didnt require me to get the money back from the gift giver. I thought that they would want to fix a mistake that their employee made to keep a customer. I have battled with their customer service reps and their managers, and have not recived even a call back from the Distrit manager! I will never buy anything from them ever again, they do not value their customers!

Jessie
Mpls, Minnesota
U.S.A.