Complaint Review: Cig4u and Smokest

I ordered 2 cartons of Marlboro on 11-27-04 and according to the web site it would take 14 to 21 days to get them. Today (1-9-05) it has been 43 days.

I received an email from them asking how their service and time frame was. I responded that I hadn't received the items and would they please check the status. Their version of checking status on their website is a joke as it is generic stating they rec'd my order and yes it was shipped. No dates, no other info.

I sent another email to which I rec'd no response so then emailed smokest.com who is a partner to cig4u according to the website.

The response to this email was my order shipped 9-24-04. I hadn't even placed my order until 11-27-04. Another couple emails and a phone call was made. Answering machine picked up with a message that "due to holidays" orders were delayed. Please leave your number for a return call. I did. They did not call.

I called my credit card company to request a refund and they are sending me paperwork to fill out.

Sandra
baker, Florida
U.S.A.