Complaint Review: cigarette-on-line.com

Here's the latest with Cigarette-on-line.com

I sent this email:

Dave,

I want a refund as none of the cigarettes arrived.  If the mail was lost, I can understand 1 or 2 shipments being lost (as you have mentioned that you'll send them 2-at a time) but I received zero shipments.  This is from your website under FAQs:

“And those of our clients whose package arrived late or was lost in the post (these represent less than 2% of all expeditions). These customers are all refunded according to our conditions of sale but ALAS, THEY NEVER COME BACK TO SAY SO ON THE FORUM. Because of this, we lose a lot of customers.”

I need to know how this refund process works.  Please reply with info.  Thanks.

Original Message-----

From: D Dave [mailto:mtcn2013@hotmail.fr]

Sent: Monday, November 06, 2017 4:32 PM

To: peterchoi2@comcast.net

Subject: from cigarette on line

Dear Sir,

Read please our conditions: we never refund if lost by post office Thank you Regards

Here was my response: 

I read this under 'terms of purchase' on your website:

Shipping information:.

In order to offer the best competitive price on the internet we ship our products via the Priority Postal Service, with tracking.

This is the email I got from you:

DEAR CUSTOMER,

SEVERAL PEOPLE HAVE INFORMED US THAT THEIR PARCEL HAS NOT YET ARRIVED.AS YOU KNOW,FOR REASONS OF DISCRETION WE MAIL WITHOUT TRACKING.WE HOPE THAT YOU WILL SOON RECEIVE YOUR ORDER WHICH HAS BEEN SENT.IF IT DOES NOT ARRIVE,WE CANNOT BE HELD RESPONSIBLE,THIS TYPE OF MERCHANDISE IS SOMETIMES DIVERTED WITHOUT US BEING ABLE TO HAVE ANY PROOF.AS MENTIONNED IN OUR CONDITIONS OF SALE(THAT YOU MAY WANT TO READ).As much as you do not have a proof that we sent,we do not have the proof that you did not reveive!!,such a purchase is based on reciprocal confidence.WE ARE VERRY SORRY AND REGRET SOMETIMES HAVING TO LOSE A CUSTOMER UNDER THESE CONDITIONS.SORRY BUT THAT MAIL WILL BE THE LAST FOR THAT PROBLEM.

YOUR SINCERELY.

So why did you send these without tracking when you were supposed to?  I want my refund please...

This website is a scam!!!